FAQ

What can I expect to find in my Three Little Words Box?

Each box includes three core words of the month, printed material with helpful tips, 3 books for shared reading (printed and digital), engaging core word activities and instructions, and a “motivating item” for our communication partners (because, let's be honest, we need reinforcers too!). With your monthly subscription, you'll also gain access to additional online material.

 

When will my order ship?

All new orders must be placed by the 15th of the month by 11:59pm. We will ship out the subscription box on the 1st of the next month. If this day falls on a weekend or holiday, we will ship the prior business day. 

 

When will I be billed for my order? 

You will be billed at the time of purchase for your initial subscription box order. After your initial purchase, you will be billed on the 16th of the month for the months moving forward until you cancel your subscription. For all other product purchases, you will be billed at the time of your order.

 

How do I cancel my subscription?

You can cancel a monthly subscription anytime after your first box ships. Please cancel using our online service no later than 11:59pm Eastern Standard Time on the 15th of the month if you do not wish to receive the next box. Gift subscriptions (1, 3-, 6-, 12-, 24-, or 36-month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete. Auto-renewing subscriptions (pay every 1, 3, 6 or 12 months) can be turned “off” at any time - meaning we will cancel the next automatic renewal of the subscription (instead, the subscription will expire). Auto-renewing subscriptions cannot be canceled mid-term.

To turn “off” your subscription’s auto-renewal or to cancel, please log into your Account page and follow the cancellation instructions there or email us at contact@threelittlewordsbox.com.

 

Do you do returns, exchanges, or refunds?

Please see our refund policy for more information. 

 

Do you offer anything other than subscription boxes?

We sure do! Check out our products page.

 

Do you ship outside of the United States?

At this time, we only offer domestic shipping. Shipping rates are automatically calculated at checkout based on the weight of the total items purchased. Please see our shipping policy for more information. 

 

What is "AAC"? 

AAC stands for Augmentative and Alternative Communication. It refers to any type of communication (yes, any!) that helps individuals communicate if they are unable to use verbal speech. From a simple pointing of their finger, to a smile, to a head nod, or even to a quick gaze of their eyes, we are always amazed by the different ways children communicate to get what they need!  You may be familiar with "high tech" AAC devices, but did you know that "no tech" communication boards or "low tech" devices are also included in AAC? 

 

What is "core vocabulary"? 

Core words are the 200-400 words that make up approximately 80% of what we say in our daily communication. Core words are most often pronouns, verbs, and adjectives. They infrequently include nouns. That being said, these are some powerful and versatile words! Combinations of core words can communicate a variety of language functions, such as commenting, asking and answering questions, requesting, protesting, labeling, describing...and so much more!

 

What do you mean by "modeling"? 

"Modeling" (when relating to AAC) goes by many names. It's also called "Aided Language Input" or "Aided Language Stimulation".

Aided Language Input is an evidence-based strategy that communication partners can use to inspire communication with their AAC user! The cool thing? Anyone can do it! Parents, teachers, siblings, friends, aides, therapists, grandma, the neighbor... well, you get the idea!

Modeling AAC involves the communication partner selecting or highlighting vocabulary on the AAC user's system while speaking to them. For example, if you are getting ready to leave the house for school, you can verbally say, "Are you ready to go to school?" and select the "go" symbol on the AAC system when you say the word "go". 

There is a growing body of research that supports the effectiveness of Aided Language Input!

 

How do I add more activities to my already busy day? 

Ready to hear some good news? You don't have to! In addition to our boxed activities, you will receive access to digital content that provides suggestions of how to model your monthly core words during activities that you already do on a day-to-day basis! 

 

Can I use these boxes if my child doesn't have a high-tech AAC device? 

You sure can! As we mentioned earlier, AAC doesn't just mean "high-tech devices". You can model core words using no-tech communication boards and low-tech devices as well!

 

What type of learner is this box designed for?

Our subscription box is geared towards communication partners of the young, emergent or context-dependent AAC user. Emergent AAC users may include individuals who may have little to no exposure to AAC and whose communicative intent may still be developing. They still require the support of communication partners to assist in their expression. Context-dependent AAC users, on the other hand, have some prior experience with AAC and are already using some symbols to express themselves. Context-dependent users already demonstrate communicative intent and have had some successful communication with familiar communication partners.

Our current subscription box activities and materials inspire young learners between the ages of 3 and 9. They are meant to be used in the presence and direct guidance of an adult at all times (just to be safe!), as our monthly box may contain small parts not for children under 3 years. 

WARNING: CHOKING HAZARD – SMALL PARTS. NOT FOR CHILDREN UNDER 3 YEARS. YOU ACKNOWLEDGE THAT THE PRODUCTS ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE BY CHILDREN UNDER THE AGE OF THREE (3) AND MAY CONTAIN SMALL PARTS. 

WARNING: CHOKING HAZARD – CHILDREN UNDER 8 YEARS CAN CHOKE OR SUFFOCATE ON UNINFLATED OR BROKEN BALLOONS. ADULT SUPERVISION REQUIRED. KEEP UNINFLATED BALLOONS FROM CHILDREN. DISCARD BROKEN BALLOONS AT ONCE.

 

Hold on... Where are the symbols?

If you're familiar with the world of AAC, you may know that there are a wide variety of symbol sets available depending on the AAC system being used. While the consistent use of same symbol set is important for learning and generalization, there's just no way for us to include all of the different variations in one box. In addition, many symbol sets are not open source and are restricted by licenses. We suggest using our materials as a guide for use the AAC user's own AAC symbol set.

 

A Final Disclaimer

Our products are meant to give guidance to communication partners for fun activities at home and are not a replacement for speech and language therapy. Our products do not serve as an evaluation or Augmentative and Alternative Communication device selection tool. You hereby guarantee or warrant that, should such services be needed, you will find the appropriate services.